Issues and Crisis Communications

“There cannot be a crisis today. My agenda is already full”, Henry Kissinger

Unfortunately, in the current global economic climate many companies and organisations do not have the luxury of leaving crisis and issues management off their agenda. In times of downturn, businesses are looking to optimize their operations and as such are often confronted with communications challenges around restructuring, cost cutting and project delays.

Hill & Knowlton has extensive experience in advising and supporting clients in difficult situations, in terms of:

• Preparation: ensuring that they are sufficiently prepared to anticipate and respond to stakeholder reactions and emerging issues;
• Training: training spokespersons to respond to media and engage with employees and other groups effectively;
• Response: providing round the clock crisis response support.

We have a specialized issues and crisis team with expertise in a wide range of sectors including oil and gas, transport, technology, food & drink and healthcare. We have worked for private companies on the one hand, and associations and governments on the other.

Our Brussels office was established in 1967. Today we have 70 dedicated communication professionals, making it a leading public affairs and public relations agency for Belgium, the EU and across Europe. We have multi-lingual, multi-cultural staff with strong ties to local and international media and other stakeholders.

Hill & Knowlton has an extensive global network of affiliates and associates, enabling us to be a trusted partner for international crisis communications. We will always be available, and you can count on us to deliver the best support and counsel to ensure you are always prepared.

In the event of a crisis, the Hill & Knowlton issues & crisis team can start working immediately. With a senior consultant response guaranteed instantly, and the ability to pull together a team of consultants and support staff quickly, we can provide everything from strategic counsel to hands-on support throughout a crisis.

Learn more about our approach, our experience, our team click here.

For emergency support during office hours, please contact:

Katia Delvaille, Director Belgian PR
+32 (0)476 491 128

Peter Otten, Director Belgian PR
+32 (0)475 439 127

Aye Verckens, Account Director
+32 (0)496 501 233

Carmen Vroonen, Director Corporate Communications
+32 (0)473 824 874

Giles Keane, Director Corporate Communications
+32 (0)473 894 328